Christine W. Letts is the Rita E. Hauser Senior Lecturer in the Practice of Philanthropy and Nonprofit Leadership at the Harvard Kennedy School. She came to the Next Mile Project to share valuable information from her extensive experience in private, nonprofit, and public management, with our community of nonprofits. Her goal was to help nonprofits prioritize the most important parts to think about when trying to build capacity. Number one on her list? Communication. Check out the notes on her presentation and our video below!